How to check product warranty?
You can check product warranty through Warranty card inside your package.
How do I go about servicing my product?
Please send the product(s) directly to the respective Service Center stated on the warranty card. For a prompt warranty claim kindly include all the accessories, warranty card and Deblue Scuba Tax Invoice.
Invalid returns will not be processed and will be sent back at customer's cost.
Where are the warranty centers?
Please refer to the manufacturer (or service center) details on the warranty card included with your product.
If there is no warranty card, please check the user manual or product packaging for more details.
In case you still cannot find your Warranty Center, feel free to reach out to us at www.debluescuba.com/contact and we'll be more than happy to assist you.
How long does it take to repair my product?
If your item is within warranty duration, we will process your repair request in accordance with our supplier. It takes about 30 days depending on each supplier.
If my product is within warranty duration, do I need to pay for repairs?
If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. We will cover it.
If my product is out of warranty duration, do I need to pay for repairs?
If your product is out of warranty duration, you will be responsible for repairing cost.
We suggest you to repair the product at the warranty center authorized by the manufacturer (the warranty center on your Warranty card) for better quality services.
We do not cover damage caused by normal wear and tear, accident, improper care or cleaning, non-standard usage or negligence. If you receive a defective product due to workmanship or material, please email us at firstname.lastname@example.org within 3 business days from the day you received the product for further assistance.
Incomplete/ Wrong Package
If you received a product that is not what you have ordered, or missing something from your order, please email us at email@example.com within 3 business days from the day you received the product for further assistance.